We Think about the number of grievances in proportion towards the casino's sizing, recognizing that larger sized casinos have a tendency to encounter the next quantity of player grievances.
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The participant from Brazil is complaining with regards to the prolonged verification approach. The criticism was closed as resolved as the player verified thriving verification.
Podemos confirmar que su cuenta ha sido verificada con éxito y que ha realizado varios intentos de retirar fondos.
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We arrived at out into the player For more info but didn't receive a response. Consequently, the grievance was rejected resulting from deficiency of communication.
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just after some backwards and forwards interaction plus the mediation on the Complaints workforce, the casino experienced processed and credited the many player's requested withdrawals to her account. The participant had confirmed the receipt of her winnings but had expressed her dissatisfaction With all the hold off and installment payment technique. The difficulty had eventually been fixed, and also the grievance were marked as 'fixed' in the process.
Later, the casino verified that every one Beforehand requested withdrawal transactions were correctly credited on the participant. The casino certain the participant that every one her requests had been effectively processed on their own finish. The problem was considered solved, but without the need of confirmation from your participant, the criticism was turned down.
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